Priority Stuck shipment

Already stuck at customs? We can get on it.

Equipment held at the port, a red-channel inspection dragging, free time burning down, or a license or homologation problem surfacing right when the goods land — these are the moments we're built for. Give us the facts below and we'll tell you fast whether we can help, and how.

01 What happens when you send this

We triage first, fast

A person who's done this reads your situation and figures out what's actually blocking the shipment — not a call-centre script, and not a call before we're up to speed.

We tell you if it's savable

If it's actionable, we scope the fastest compliant path to release and what it takes. If it isn't, we say so — straight — and focus on limiting the damage.

We move on the ground, in Portuguese

Release depends on the broker, the fiscal position, and the institutions — handled where the shipment is, in the language it's decided in, not managed remotely from Europe.

One owner holds it

The same person who reads your intake owns the go/no-go and coordinates the bench — so nothing falls between the parties while the clock runs.

Straight talk: some situations can't be undone. If something has already shipped that can't legally clear, we won't sell you false hope — we'll tell you fast, and help you limit the cost (re-export, salvage, avoiding penalties). Knowing the truth early is the whole point.

02 Tell us what's happening

The more context you give us, the faster we can help.

We triage every stuck-shipment inquiry before we get on a call — so when we do talk, we're already up to speed and not wasting your time. Nothing here commits you to anything.